Refund Policy
Last updated: 02/01/2026
1. Overview
This Refund Policy explains when refunds may be available on gh.gold and the conditions under which refunds are processed.
gh.gold operates as a digital platform supporting licensed gold operations and structured participation models. Refund eligibility depends on the nature of the service or product involved and applicable legal or contractual obligations.
2. General Principles
Refunds are not automatic and are assessed on a case-by-case basis.
gh.gold does not guarantee refunds except where required by law or expressly stated in this policy.
Any approved refund will be processed using the original payment method, where feasible.
3. Platform Fees
3.1 Non-Refundable Fees
The following fees are non-refundable once the related service has been initiated or delivered:
Account setup or verification fees
Platform service or processing fees
Wallet funding or withdrawal charges
Fees incurred through third-party payment providers
These fees cover administrative, compliance, and operational costs.
4. Structured Participation (e.g. Crowdbar)
Participation in structured models facilitated through gh.gold is governed by specific participation terms and disclosures.
Contributions are not refundable once a participation cycle has commenced.
Refunds are not available due to changes in market conditions, expectations, or personal circumstances.
Where a cycle is cancelled before commencement, refunds may be processed, subject to applicable deductions and third-party costs.
Participants are encouraged to review all disclosures carefully before confirming participation.
5. Jewellery & Finished Products
5.1 Standard Jewellery Purchases
Refunds or exchanges for finished jewellery may be considered where:
The item is defective or materially different from the description, or
The item is damaged during delivery.
Requests must be submitted within 7 days of delivery.
5.2 Custom or Made-to-Order Jewellery
Custom-designed or made-to-order jewellery items are non-refundable, except where defects or errors are attributable to fabrication.
Once fabrication has commenced, cancellations or refunds are not permitted.
6. Failed or Duplicate Transactions
If a payment is:
Successfully debited but not reflected on the platform, or
Processed more than once due to a system or gateway error,
gh.gold will investigate and, where confirmed, arrange a correction or refund within a reasonable timeframe.
7. Third-Party Services
Certain services on gh.gold involve licensed operators, payment providers, or logistics partners.
Refunds related to such services may be subject to:
Third-party policies
Processing timelines beyond gh.gold’s direct control
gh.gold is not responsible for delays caused by third-party systems.
8. Refund Request Process
To request a refund, users must:
Submit a written request via email to info@bladeandkarat.com
Provide relevant transaction details and supporting information
Requests are typically reviewed within 5–10 business days.
9. Discretion & Compliance
gh.gold reserves the right to:
Decline refund requests that fall outside this policy
Withhold refunds where required by law, regulation, or compliance obligations
Nothing in this policy limits statutory consumer rights under applicable law.
10. Policy Updates
This Refund Policy may be updated from time to time.
Changes will be posted on this page with an updated revision date.
Continued use of the platform constitutes acceptance of the revised policy.
11. Contact Information
For refund-related enquiries:
gh.gold
Email: info@bladeandkarat.com
Website: https://gh.gold
This Refund Policy is designed to support transparency and compliance within Ghana’s gold ecosystem.